Refund policy
Our 60-Day Money-Back Guarantee
We're confident in Kreave, and we want you to feel confident trying it. That's why every order is backed by our 60-day money-back guarantee: if you give Kreave a genuine try and don't feel the difference you were hoping for, you can request a refund within 60 days of receiving your order.
Because Kreave is a consumable health supplement that can't be resold once it leaves us, we do not accept physical returns — there's no need to send anything back. Instead, our guarantee lets you claim a refund directly, subject to the simple conditions below.
How the Guarantee Works
To keep our guarantee fair for everyone and to give Kreave a real chance to work, the following conditions apply:
- Give it a genuine try. Creatine works by gradually building up in your system, so the benefits develop over several weeks of consistent daily use — not overnight. For this reason, refund requests are eligible after you've used the product daily for at least 14 days, and within 60 days of receiving your order.
- One guarantee per customer. The money-back guarantee applies to your first order of Kreave, one claim per customer or household.
- Proof of purchase required. You'll need your order number and the email used to place the order.
- Used as directed. The guarantee covers customers who have taken Kreave as directed and didn't experience the benefits they hoped for.
We reserve the right to decline refund requests that we reasonably believe to be fraudulent, abusive, or outside the terms of this policy (for example, repeated claims, or bulk/wholesale orders).
How to Request a Refund
To request a refund under our guarantee, email us at hello@trykreave.com with:
- Your order number, and
- The email address used for your order.
Our team will review your request and respond within a few business days. You do not need to ship the product back.
Refund Amount & Processing
If your refund is approved, it will be issued to your original payment method. Please note that refunds are for the product price, less the original payment processing fee (typically 1–2%), which is charged by our payment provider when an order is placed and is not returned to us when a refund is issued.
Approved refunds are processed within 10 business days. It may take additional time for your bank or card provider to post the refund to your account. If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at hello@trykreave.com.
Damaged, Defective, or Incorrect Orders
Please inspect your order as soon as it arrives. If your product arrives damaged, defective, or you received the wrong item, contact us at hello@trykreave.com within 7 days of delivery with your order number and a photo of the issue, and we'll make it right with a replacement or full refund — no processing-fee deduction applies in these cases, as the issue was on our end.
Order Changes & Cancellations
Need to change or cancel an order? Email us at hello@trykreave.com as soon as possible. If your order hasn't yet been processed or shipped, we'll do our best to make the change. Once an order has shipped, it falls under the guarantee terms above.
EU & UK Customers — 14-Day Cooling-Off Period
If your order is shipped to the European Union or United Kingdom, you have the statutory right to cancel your order within 14 days of receiving it, for any reason. As this is a consumable product, this right may be limited once the product has been opened or used, in line with applicable consumer-protection law. To exercise this right, contact us at hello@trykreave.com with your order number.
Questions
For any questions about this policy, refunds, or your order, email us anytime at hello@trykreave.com.